Refund policy

REFUND AND CANCELLATION POLICY

Last updated: 22 September 2026

MyTechAdvisor supplies remote technology advisory services rather than physical products.

Our service guarantee

We want you to feel confident in the service you receive. If the delivered advice does not materially match the service description or you are not satisfied with the work, contact us through our contact form within 14 days of delivery. Please include your name, order number and what went wrong. We will review the concern promptly and first offer to correct or repeat the affected work where that is appropriate. If we cannot resolve the issue after a reasonable opportunity, we will refund the service fee for the affected service.

This guarantee is additional to, and does not limit, your statutory rights.

Your right to cancel

If you are a consumer purchasing online, you will normally have 14 days from the day after the service contract is made to cancel without giving a reason. To cancel, use our contact form and provide your name, order number and a clear statement that you wish to cancel.

Starting work during the cancellation period

If you ask us to begin work during the 14-day cancellation period and then cancel, we may charge a proportionate amount for work already supplied where the law permits. If the service has been fully performed after your express request to begin early and your acknowledgement that your cancellation right will be lost on full performance, the right to cancel may end.

Service problems

If a service is not provided with reasonable care and skill, is materially different from its description, or is not supplied within an agreed reasonable time, contact us promptly. We will provide any repeat performance, price reduction or refund required by law.

Third-party purchases

Products recommended by MyTechAdvisor are purchased separately from third-party retailers or suppliers. Returns, warranties, delivery issues and refunds for those products are governed by the supplier's terms and your rights against that supplier.