Frequently asked questions
Do you sell the technology you recommend?
No. MyTechAdvisor provides independent advice. You purchase products separately from the retailer or supplier you choose.
Are recommendations independent?
Yes. We have no affiliate relationships and accept no commission from manufacturers, retailers or suppliers. Recommendations are based on your requirements, current availability and suitability.
How does Quick Pick work?
After you order, an advisor contacts you by email, mobile telephone or WhatsApp to understand what you need, how you will use it and your budget. We then send up to three tailored product and supplier recommendations with the trade-offs explained.
What information should I provide?
Tell us what you are considering, how you expect to use it, your approximate budget, any essential features and what existing equipment it needs to work with. You do not need to understand technical specifications.
How will you contact me?
We normally use the email address and mobile number provided with your order. Depending on your preference, a member of the team may contact you by email, mobile telephone or WhatsApp.
Can you guarantee a retailer’s price or stock?
No. Retailer prices, availability and specifications can change. Recommendations reflect the information available when the advice is prepared.
Does Suspicious Link Check guarantee a link is safe?
No. It is an expert risk assessment based on the information and indicators available at the time. Do not send passwords, payment details or security codes. If you have already disclosed sensitive information, contact the relevant bank or provider immediately.
How are consultations held?
Decision Sessions and Tech Buyer’s Plan consultations are held remotely by video or telephone.
What if I need to reschedule?
Please give at least 24 hours’ notice where reasonably possible. See the Refund and Cancellation Policy for details and your statutory cancellation rights.
Do you provide installation or repairs?
The core service is technology buying advice. Setup guidance may be available as an add-on, and Managed IT Support can cover agreed business technology support. Repair work is not included unless expressly agreed.
Can I request bespoke help?
Yes. Tell us what you need and we will confirm whether we can help and provide a quote where appropriate.